Refund policy
At Redvexa, we focus on providing advanced light-based technology products designed to support personal care routines and everyday comfort.
Because our products are personal-use devices that may come into direct contact with the skin or body, return availability may be limited for hygiene and safety reasons.
Change of Mind Returns
Due to health and safety considerations, items that have been opened or used may not be eligible for return.
If you are unsure whether your product can be returned, please contact our customer support team before sending any item back. Each request is reviewed individually.
To discuss return eligibility, please reach out to:
Our support team will assist you with the process if your request is approved.
Product Quality Assurance
Customer satisfaction is important to Redvexa.
If a product arrives damaged, develops a fault due to manufacturing issues, or fails during normal recommended use, we may provide a replacement after assessment.
Coverage may include:
• Products received in defective condition
• Electrical or mechanical malfunction under normal use
• Manufacturing quality issues
Please contact support if your device is not working as expected.
Exchange Requests
Exchange requests are generally accepted within 14 days after delivery for eligible products.
Conditions for exchange approval include:
• Product remains unused
• Original packaging is retained
• Request is submitted within the allowed timeframe
For hygiene and safety protection, used face or body contact devices may not qualify for exchange.
Return Shipping Responsibility
Unless the product is confirmed to be defective, customers may be responsible for return shipping expenses.
For valuable items, we recommend using tracked shipping services or shipping protection.
Redvexa is not responsible for packages that are returned without tracking confirmation.
Customer Support
If you have questions or need assistance: